客戶支援 / Customer support

本公司一直致力為客戶提供優質、高效的客戶支援服務，務求解決客戶在使用我們的產品或服務期間所遇到的各種問題。

在聯繫渠道方面，我們提供了多個便捷的方式，方便客戶與我們取得聯繫。

首先，我們擁有 Telegram 頻道，客戶只需在 Telegram 搜索相應頻道，即可隨時向我們發送消息，提出自己的疑問或需求。

• 頻道名稱為：Escaping Gravity Customer Support
• 頻道地址：https://t.me/escapinggravitycustomer
• 邀请链接：https://t.me/+Xj9_SXpw2o8zYmNl

其次，我們的郵箱地址是：customer@escapinggravity.ltd，若客戶有較為詳細或複雜的問題，歡迎通過郵件的形式與我們聯繫，我們會仔細閱讀每一封郵件，並及時回復。

另外，我們還設立了 Whatsapp 社羣：Escaping Gravity Customer Support，方便使用 Whatsapp 的客戶能夠更直接地與我們進行交流。

在回復時間上，我們向客戶承諾，最慢會在 2 個工作日內響應。無論客戶通過哪種渠道與我們聯繫，我們的客戶支援團隊都會盡最大努力，在最短的時間內回復客戶的消息。我們深知及時解決客戶問題的重要性，所以一直秉持著積極主動的態度，為客戶提供快速且有效的解決方案。

我們的客戶支援團隊成員都經過專業的培訓，具備豐富的知識和經驗，不僅能快速理解客戶的問題，還能提供準確、詳細的解答。在未來，我們也會不斷完善客戶支援服務，力爭為每一位客戶帶來更滿意的體驗。

Our company has always been committed to providing customers with high - quality and efficient customer support services, aiming to solve all kinds of problems that customers encounter during the use of our products or services.In terms of contact channels, we offer multiple convenient ways for customers to get in touch with us.

First of all, we have a Telegram channel. Customers only need to search for the corresponding channel on Telegram and can send us messages at any time to raise their questions or needs.

• The channel name is: Escaping Gravity Customer Support
• The channel address is: https://t.me/escapinggravitycustomer
• The invitation link is: https://t.me/+Xj9_SXpw2o8zYmNl

Secondly, our email address is: customer@escapinggravity.ltd. If customers have more detailed or complex problems, they are welcome to contact us via email. We will carefully read every email and reply in a timely manner.

In addition, we have also set up a Whatsapp channel: Escaping Gravity Customer Support, which facilitates more direct communication with customers who use Whatsapp.

Regarding the response time, we promise customers that we will respond within 2 business days at the latest. No matter which channel customers use to contact us, our customer support team will do their best to reply to customers' messages in the shortest possible time. We are well aware of the importance of solving customer problems promptly, so we always maintain a proactive attitude to provide customers with fast and effective solutions.

The members of our customer support team have all received professional training and possess rich knowledge and experience. They can not only quickly understand customers' problems but also provide accurate and detailed answers. In the future, we will also continuously improve our customer support services, striving to bring a more satisfactory experience to every customer.